Crucial Conversations' makes it safe to talk about almost anything. Especially discussions where stakes are high, opinions vary and emotions run strong. 'Crucial Conversations' has revolutionized the way millions of people communicate when stakes are high and provides effective tools to prepare you to become persuasive in influencing others. Jimmy Sportsman will lead you in learning vital tools that will help you transform conversations that could evolve into anger, hurt feelings or tension into powerful effective dialogue. Making it safe to be persuasive, not abrasive! Very few courses can instantly impact your life and your important relationships. This is one of them! The 2nd edition of 'Crucial Conversations' is included in the class fee along with lunch. The class comprises a morning session, lunch and afternoon session.